LoctekMotion

Privacy Policy

Zhejiang Loctek Technology Co., Ltd (Loctek) is dedicated to protecting your personal information. This Privacy Policy outlines our practices for collecting and treating information both online, through our websites, and offline, including through customer support channels, retail locations, and in-person promotional activities. We explain the types of information we collect, how we use it, with whom we share it, and how you can opt-out of certain uses or modify your information.

It's important to note that this Privacy Policy is incorporated into Loctek's Terms of Use. By accessing our website and using our products, you are deemed to have read, understood, and accepted both the Terms of Use and this Privacy Policy.

If you have any questions or concerns about our Privacy Policy, please reach out to us at catherine@LoctekMotion.com. By providing your personal information to Loctek, you acknowledge that you have read, understood, and agreed to be bound by our Terms of Use. You also consent to Loctek collecting, using, and disclosing your personal information as described in this Privacy Policy.

1. Scope of the Privacy Policy

This Privacy Policy applies to personal information that is collected and processed by Loctek in the normal course of our business, including but not limited to channels such as Loctek 's web properties (e.g. Loctek Motion.com) and any mobile apps, forums, social media accounts, blogs, retail stores, and other online or offline offerings (together with any and all future online and offline offerings, the "Services").

2. The Information we collect

2.1. Personal Information.The types of personal information we collect (directly from you or from third-party sources) and our privacy practices depend on the nature of the relationship you have with Loctek and the requirements of applicable law. Below is more information on the ways we collect personal information and how we use it.

2.2. Types of personal information.Loctek collects personal information from its current, prospective, and former customers, visitors, and guests (collectively "Individuals") through the following channels:

Information provided directly to us: When you use the Services, contact us directly, or engage in certain activities, such as signing up to receive emails about our latest products and services, we may ask you to provide some or all of the following types of information: your name, email address, mailing address, phone number.

Communications: We (or third parties acting on our behalf) may contact you to participate in research, surveys or to provide reviews and testimonials. If you decide to participate, you may be asked to provide certain information, which may include personal information. All information collected from your participation in our research, surveys, reviews or testimonial process or beta testing is provided by you voluntarily. We may use such information to improve our products and/or Services, and in any manner consistent with this Privacy Policy.

Survey and Reviews: We may collect personal information from you such as your email address, phone number when you choose to request information about our Services, register to receive communications over email or text messaging, participate in promotions, or loyalty programs, or otherwise communicate with us. Where allowed by applicable law, we may also record and store customer support calls for training and quality purposes.

Sweepstakes and Contests:

If we run a sweepstake or contest, we may ask you to provide contact information (e.g. a phone number or an email address) or other personal information. Your contact information may be used to reach you about the sweepstakes or contest and, to the extent permitted by law, for other promotional, marketing, and business purposes. In compliance with the laws of your jurisdiction, as a participant, you may have the opportunity to opt-out of any communications that are not related to awarding prizes.

Public Posts:

We may offer publicly accessible blogs, social media pages, product review pages, or similar forums. Please be aware that when you disclose information about yourself on any public area of the Services or on any public sites operated by third parties, such content will be considered "public" and will not be subject to the privacy protections provided in this Privacy Policy.

Information from Third Parties:

We may receive information about you from other sources, including through third-party services and organizations, to supplement information provided by you. This supplemental information allows us to enhance our ability to provide you with information about our business, products, and services.

Automated Data: We may collect certain information automatically through our Services and/or other methods of technical analysis, such as your IP address, cookie identifiers, mobile carrier, mobile advertising identifiers, MAC address, IMEI, Advertiser ID, and other device identifiers that are automatically assigned to your computer or device when you access the Internet, browser type and language, geo-location information, hardware type, operating system, Internet service provider, pages that you visit before and after using the Services, the date and time of your visit, the amount of time you spend on each page, information about the links you click and pages you view within the Services, and other actions taken through use of the Services (such as preferences).

3. How We Use Your Information

By providing personally identifiable information to us, you enable us to perform a number of business functions and provide services to you, such as:

3.1. Provide Products, Services, or Information Requested

Loctek may use information about you to fulfill requests for products, services, or information, including to:

Respond to questions, comments, and other requests.
Provide access to certain features of the Services;
Personalized product recommendation;
Conduct internal research and development;
Review and respond to requests for customer support; and
Allow you to register for online profiles or in-person /in-store events.

3.2. Administrative Purposes.

Loctek may use personal information for administrative purposes, including to:

Measure interest in our products and Services;
Develop new products and Services;
Ensure quality control;
Send emails or text messages to the email address or telephone number you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, delivery updates, or system maintenance;
Process payment(s) for products or services purchased;
Process applications and transactions;
Prevent potentially prohibited or illegal activities;
Maintain and administer our Services; and
Enforce our Terms of Service.

3.3. Marketing.

Loctek may use personal information to provide you with marketing materials that may be of interest to you, including:

To notify you about offers, products and Services that may be of interest or about which you have previously expressed an interest (e.g., back-in-stock notifications);
For other purposes disclosed at the time that you provide personal information; or
You have the option to opt-out of the use of your personal information for marketing purposes. You can contact us at any time to exercise this option, as further described in Section 5.
Direct Mail, Email and Outbound Telemarketing. Individuals who provide us with personal information, or whose personal information we obtain from third parties, may, as permitted by law, receive periodic emails, newsletters, mailings, text messages or phone calls from us with information on our or our business partners’ products and services or upcoming special offers/events that we believe may be of interest. We offer the option to decline these communications at no cost by following the instructions in Section 6.;

3.4. Research and Development.

Loctek may use personal information alone or in aggregate with information obtained from other sources in order to help improve existing products and services or develop new ones. We may conduct research, both online and offline, through surveys. These surveys may be carried out by third-party service providers on our behalf. Participation in surveys is voluntary, and the information collected will be used for research and reporting purposes with the aim of better understanding Individuals' needs and the quality of our products and services. Survey responses may also be used to evaluate the effectiveness of our services, communications, advertising campaigns, and promotional activities. If you choose to participate in a survey, your information will be used in conjunction with that of other study participants.

3.5. Anonymous and Aggregated Information.

Loctek may use personal information and other information about you to create anonymized and aggregated information. This includes de-identified demographic or psychographic information, information about the device you use to access the Services, or other analyses. Anonymized and aggregated information is used for various purposes, such as measuring visitors' interest in and use of different parts or features of the Services. This information is not considered personal information, and we may use it for research, internal analysis, analytics, and other legally permissible purposes. We may also share this information with third parties in an anonymized or aggregated form that prevents anyone from identifying you.

3.6. Shared Content.

Loctek may offer referral services or features that allow you to forward or share certain content with a friend or colleague. This may include features like inviting your friend to use our Services or purchase a product from us via email or other platforms.

3.7. Other

Loctek may use personal information for other purposes based on legitimate interests, such as fraud protection, compliance with legal obligations, or any other purpose disclosed to you at the time you provide personal information or with your consent.

4. How We Share Your Information

We share information collected through the Services with the following categories of parties:

Vendors and Service Providers: We may share any information we receive with vendors and service providers. The types of service providers we entrust personal information to include those for order fulfillment and warehousing, web hosting, analytics, payment processing, fraud protection, credit risk reduction, customer service activities such as inquiries and shipping, and in connection with the provision of the Services. Loctek 's policy is to execute appropriate contracts with service providers that prohibit them from using or sharing personal information, except as necessary to perform the contracted services on our behalf or to comply with applicable legal requirements and this Privacy Policy.
Business Partners: Loctek may share personal information with its business partners and affiliates for internal business purposes or to provide you with a requested product or service. We may also provide personal information to business partners with whom we may jointly offer products or services, or whose products or services we believe may be of interest to you. In such cases, the name of our business partner will appear alongside Loctek .
Marketing: Loctek may allow third-party advertising partners to use tracking tools (such as cookies) to gather information about your activities on our Services (e.g. your IP address, visited pages, time of day). We may also share de-identified information and selected personal information (such as demographic information and past purchase history) we have collected with third-party advertising partners. These advertising partners may use this information, along with similar data collected from other companies, to deliver targeted advertisements to you when you visit non-Loctek related websites within their networks. This practice is commonly known as "interest-based advertising" or "online behavioral advertising". Additionally, we may grant access to other collected data by the Service to facilitate the transmission of information that may be useful, relevant, valuable, or otherwise interesting to you.
Professional Advisors: We share personal data with our legal, financial, insurance, and other advisors in connection with corporate transactions or the management of our business or operations.
Legal Disclosure/Law Enforcement: We may access, preserve, and disclose your personal information, account information, and content if we believe it is necessary or required:
(i) To comply with law enforcement or national security requests, legal process, or court orders;
(ii) To respond to your requests;
(iii) To protect the rights, property, or safety of you, us, or others;
(iv) To enforce Loctek policies or contracts;
(v) To collect amounts owed to Loctek ;
(vi) To comply with records retention policies;
(vii) When we believe access, preservation, or disclosure is necessary or appropriate to prevent physical harm, financial loss, or in connection with an investigation or prosecution of suspected or actual illegal activity; or
(viii) If we, in good faith, believe that access, preservation, or disclosure is otherwise necessary or advisable.
In addition, server logs may be reviewed for security purposes, such as detecting unauthorized activity. In such cases, server log data containing IP addresses may be shared with law enforcement bodies to assist in their investigation of unauthorized activities.
Business Partners: Loctek may share personal information with its business partners and affiliates for internal business purposes or to provide you with a requested product or service. We may also provide personal information to business partners with whom we may jointly offer products or services, or whose products or services we believe may be of interest to you. In such cases, the name of our business partner will appear alongside Loctek .
Merger, Sale, or Other Asset Transfers: If Loctek is involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction, as allowed by law and/or contract. In such an event, we will strive to ensure that the transferee uses personal information in a manner that is consistent with the Privacy Policy that was in effect when the personal information was collected.

5. Managing Your personal information / Opt-out

We strive to communicate with you only if you wish to hear from us. You have the right to object to and opt-out of certain uses and disclosures of your personal information. If you have provided consent for Loctek to process your personal information, you may withdraw that consent at any time and opt-out of further processing by contacting catherine@LoctekMotion.com. Please note that even if you choose to opt-out, we may still collect and use non-personal information about your activities on our Service and information from advertisements on third-party websites for non-interest based advertising purposes, such as determining the effectiveness of the advertisements.

Email: You can unsubscribe from email, text, and phone communications at any time. To opt-out of receiving marketing emails, click the unsubscribe link in the footer of the marketing emails. We will process your request promptly and in accordance with applicable laws. Please note that you may still receive non-promotional service emails regarding your account and other emails related to your account and/or your use of the site.
Direct Mail: If you would like to opt-out of receiving communication via postal mail, please contact catherine@LoctekMotion.com. We will ensure that your request is processed promptly.
Account: You have the ability to review, update, or modify your account information at any time by logging into your Loctek account. If you wish to deactivate or delete your account, please email catherine@Loctek Motion.com and we will assist you with the process.
"Do Not Track": We respect the privacy preferences of our users. If you have enabled the "Do Not Track" setting in your web browser, we will not override or ignore this setting. However, please note that certain content, features, services, products, or benefits of our Services may require the collection of certain information, including personally identifying information. If you choose not to provide this information or utilize privacy features in your computer system or web browser, you may not be able to access or enjoy certain aspects of our site.
Cookies and Similar Technologies: You have the option to stop or restrict the placement of cookies on your computer, or remove them from your browser, by adjusting your web browser preferences. However, please be aware that cookie-based opt-outs may not be effective on mobile interfaces. On many mobile devices, users of applications can opt-out of certain mobile advertisements through their device settings.
The online advertising industry provides websites where you can opt-out of receiving targeted ads from our data partners and other advertising partners that participate in self-regulatory programs. To learn more about targeted advertising, consumer choice, and privacy, you can visit the following websites:

For the US: www.networkadvertising.org/managing/opt_out.asp or www.aboutads.info/choices/

For Europe: www.youronlinechoices.eu/

For Canada: www.youradchoices.ca/

Please note that opting out does not mean you will no longer receive online advertising. It means that the ads you receive will not be tailored to your specific interests.

Additionally, please be aware that certain website features, services, or functionalities may rely on the use of cookies. Disabling or removing cookies may affect your ability to access or use these features.

You can choose not to be included in Google Analytics by visiting the following link: https://tools.google.com/dlpage/gaoptout. Please note that this opt-out is cookie-based and must be performed on each device and browser separately. Opting out of Google Analytics will prevent your data from being collected and used for analytics purposes.

Advertisements on third-party websites that contain the AdChoices link may be targeted to you based on anonymous non-personal information collected by advertising partners across websites. These advertisements provide a mechanism to opt-out of interest-based advertising from the advertising partners. You can click on the AdChoices link in these advertisements to manage your preferences and opt-out of such advertising.

Please note that opting out does not mean you will no longer receive online advertising. It means that the ads you receive will not be based on your interests or online behavior.
Rights of Access, Rectification, Erasure, and Restriction: If allowed by applicable law, you have the right to request information about whether Loctek processes personal information about you. You can also request access to this personal information and ask for corrections, amendments, or deletions if it is inaccurate or has been processed in violation of your rights under data privacy laws.

To exercise these rights, you may send an email to catherine@LoctekMotion.com or use any of the contact methods provided in this Privacy Policy. Please make sure to include your full name, the email address associated with your account, and a detailed description of your data request.

Please note that the availability and extent of these rights may vary depending on the applicable data privacy laws in your country. We will make reasonable efforts to fulfill your requests in accordance with the law of your jurisdiction.Requests for access, rectification, erasure, and restriction will be handled in accordance with local laws and regulations. While Loctek will make every effort to provide you with access to your personal information, there may be circumstances where access cannot be granted. These circumstances may include situations where the information is legally privileged, would compromise the privacy or rights of others, where the burden or expense of providing access is disproportionate to the risks to privacy, or where it is commercially proprietary.

If access is restricted in any particular instance, Loctek will provide an explanation for the decision and offer a contact point for any further inquiries. To ensure the protection of your privacy, Loctek will take commercially reasonable steps to verify your identity before granting access or making any changes to your personal information.

6. Security & Retention

We take the security of your personally identifiable information seriously. Loctek utilizes physical, electronic, and procedural safeguards to protect your personally identifiable information. We employ secure socket layer (SSL) technology to encrypt your payment information and other sensitive data when it is transmitted over the Internet. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.

By using our Services or providing us with personal information, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues related to your use of the Services. In the event of a security breach, we may attempt to notify you electronically by posting a notice on the Services or by sending an email. Please note that you may have a legal right to receive this notice in writing.

We retain your personally identifiable information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. Once your information is no longer needed, we will take appropriate measures to dispose of it securely.

We will retain personal information for as long as you continue to use our Services or as necessary to fulfill the purposes for which it was collected. This includes providing our Services, resolving disputes, establishing legal defenses, conducting audits, pursuing legitimate business purposes, enforcing our agreements, and complying with applicable laws. Once the personal information is no longer required for these purposes, we will securely destroy, erase, or de-identify it in accordance with our data retention policies and applicable law.

However, please note that legal requirements may sometimes necessitate us to retain some or all of the personal information for a longer duration than what is typically required.

7. Children’s Privacy

Our Services are not intended for children under the age of 13. If you are under the minimum age requirement for our Services in your jurisdiction, you are not permitted to use them. We do not knowingly collect personal information from children under the age of 13. If you become aware that your child has provided us with personal information without your consent, please contact us at catherine@LoctekMotion.com. If we discover that we have collected personal information from a child under the age of 13 (or under the age of 16 in certain jurisdictions, such as EU member countries), we will take immediate steps to delete that information from our records and terminate the child's account unless we obtain verifiable parental consent.

8. Additional Topics

8.1. International Data Transfers.

By using our Services and providing your personal information, you acknowledge and agree that your personal information may be transferred, processed, and stored anywhere in the world, including but not limited to the United States and the European Union. This may occur on cloud servers, our own servers, servers of our affiliates, or servers of our service providers. By providing your personal information to us, you explicitly consent to the storage of your personal information in these locations. We will ensure that any such international transfers comply with applicable data protection laws and take necessary measures to protect your personal information during such transfers.

8.2. Third-Party Sites and Services.

Our Services may include links to other websites or reference other websites and applications. These websites and applications are not under our control, and we do not endorse or make any representations about them. We encourage you to review the privacy policies of each of these websites and applications before interacting with them. We are not responsible for the privacy practices or content of these third-party websites and applications. We do not control their use of cookies or the collection of information by these third parties, nor how they manage such information. It is your responsibility to review and understand the privacy practices and policies of these third parties.

9. Updating this Privacy Policy

We may update or modify this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting and using your personal information.

If you have any questions, concerns, or feedback regarding our privacy practices, please contact us at catherine@LoctekMotion.com. We will make every effort to address and resolve your concerns in a timely manner.

Last Updated: July 12, 2023